Which of the following is a de-escalation technique?

• A. Open Ended Questions
• B. Forceful Commands
• C. Threats
• D. Quick Yes/No Questions

Answer: (A)

Open-ended questions are a de-escalation technique because they invite dialogue and reduce defensiveness. By asking questions that require more than a yes or no answer, you give the other person space to express what’s bothering them, helping you understand underlying needs and calm the situation. This approach signals you’re listening and on their side, not trying to win an argument, which lowers arousal and opens the path to cooperation. For example, you might ask, “What happened that made you feel upset?” or “What can I do right now to help you feel safer?” In contrast, forceful commands, threats, or quick yes/no questions tend to escalate fear, anger, or resistance and shut down meaningful conversation, making it harder to resolve the situation.